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    Privacy Policy

    Effective Date: May 20, 2026

    Quality Home Remodeling Service ("we," "us," or "our"), operating under Quality Home Repair Specialist L.L.C and the brand domain Redohrs.com, is committed to protecting the privacy of individuals who visit our website, submit inquiries, or use our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

    By using our website or submitting your information through any of our forms, you agree to the practices described in this policy.

    1. Information We Collect

    We may collect the following types of information:

    Personal Information You Provide Directly

    • Full name
    • Phone number
    • Email address
    • Home or project address
    • Project details and descriptions you share with us
    • Photos or images of your space that you send to us
    • Any other information you voluntarily provide through our contact forms, phone calls, text messages, or email correspondence

    Information Collected Automatically

    • IP address
    • Browser type and version
    • Device type (desktop, mobile, tablet)
    • Operating system
    • Pages visited and time spent on our website
    • Referring website or search terms used to find our site
    • Geographic location (city-level, based on IP address)
    • Cookies and similar tracking technologies (see Section 5 below)

    Information From Third-Party Platforms

    • If you interact with our advertising on platforms such as Google Ads or Facebook Ads, those platforms may share limited information with us (such as the ad you clicked and general geographic data) to help us measure campaign performance.

    2. How We Use Your Information

    We use the information we collect for the following purposes:

    • To respond to your inquiries and provide free estimates or design consultations
    • To communicate with you about your kitchen remodeling, bathroom remodeling, or other home renovation project
    • To schedule appointments and coordinate project details
    • To send follow-up communications related to your inquiry or project
    • To improve our website, services, and customer experience
    • To measure the effectiveness of our advertising campaigns
    • To comply with legal obligations

    We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

    3. How We Share Your Information

    We may share your information only in the following limited circumstances:

    • Service providers: We may share information with trusted third-party service providers who assist us in operating our website, managing our advertising, or conducting our business — such as our website hosting provider (WordPress), advertising platforms (Google Ads, Facebook Ads), analytics services (Google Analytics), and CRM or scheduling tools. These providers are obligated to handle your information securely and only for the purposes we specify.
    • Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
    • Business protection: We may share information when we believe it is necessary to protect the rights, property, or safety of our business, our customers, or others.
    • Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy.

    4. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your information, please contact us using the details in Section 11 below.

    5. Cookie Policy

    Our website uses cookies — small text files stored on your device — and similar tracking technologies to improve your browsing experience and measure the performance of our advertising.

    Types of Cookies We Use

    • Essential cookies: Required for basic website functionality such as page navigation and form submissions. These cannot be disabled.
    • Analytics cookies (Google Analytics): Help us understand how visitors use our website, which pages are most visited, and how users navigate between pages. This data is aggregated and anonymous.
    • Advertising cookies (Google Ads, Facebook Pixel): Used to measure the effectiveness of our ad campaigns, track conversions (such as form submissions and phone calls from ads), and enable remarketing to show relevant ads to previous visitors.
    • WordPress cookies: Our website is built on WordPress, which may set functional cookies for site performance and security.

    Managing Your Cookie Preferences

    You can control and delete cookies through your browser settings. Below are links to cookie management instructions for common browsers:

    Disabling certain cookies may affect your experience on our website, including the ability to submit forms.

    For more information about how Google uses data collected through our site, visit How Google Uses Information from Sites That Use Its Services.

    6. Google Ads, Facebook Ads, and Remarketing

    We use Google Ads and may use Facebook Ads to reach potential customers searching for kitchen remodeling, bathroom remodeling, and related home renovation services in the Chicago area. This may involve:

    • Conversion tracking: When you submit a form or call us after clicking one of our ads, the respective platform records that a conversion occurred. We receive aggregate performance data — we do not see your personal account information from these platforms.
    • Remarketing: We may use remarketing to show ads to people who have previously visited our website as they browse other sites or social media platforms. You can opt out of personalized advertising by visiting Google Ads Settings, the Network Advertising Initiative opt-out page, or Your Online Choices for EU visitors.
    • Facebook Pixel: If active, the Facebook Pixel may collect data about your activity on our website to measure ad performance and enable retargeting on Facebook and Instagram. You can manage your Facebook ad preferences at Facebook Ad Preferences.

    7. Do Not Track Signals

    Some browsers offer a "Do Not Track" (DNT) setting. There is currently no industry standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals, but you can manage tracking through your cookie and ad preference settings as described above.

    8. Children's Privacy

    Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

    9. Your Privacy Rights

    Depending on your location, you may have the following rights regarding your personal information:

    • Access: You may request a copy of the personal information we hold about you.
    • Correction: You may request that we correct inaccurate or incomplete information.
    • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
    • Opt-out of marketing communications: You may opt out of receiving follow-up marketing messages at any time by contacting us directly.
    • Opt-out of sale/sharing: We do not sell your personal information. If this practice ever changes, we will provide a clear opt-out mechanism.

    For Illinois Residents: Illinois law may provide additional privacy protections. If you have questions about your rights under Illinois law, please contact us.

    To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within a reasonable timeframe.

    10. Third-Party Links

    Our website may contain links to third-party websites or services that are not operated by us (such as Google Maps, review platforms, or material suppliers). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

    11. Security

    We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure, including secure form submissions and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

    12. Contact Us

    If you have any questions about this Privacy Policy, our Cookie Policy, would like to exercise your privacy rights, or wish to have your information deleted, please contact us:

    Quality Home Remodeling Service
    Quality Home Repair Specialist L.L.C
    3926 North Bernard Street, Chicago, IL 60618

    Phone: +1 708 734 5933
    Email: redohrs2@gmail.com
    Website: redohrs.com

    Business Hours:
    Monday – Friday: 7:00 AM – 9:00 PM
    Saturday: 7:00 AM – 6:00 PM
    Sunday: Closed

    13. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.